Frequently Asked Questions

It is our goal to provide you with the highest level of customer service. If your questions are not answered in the topics below, please contact our Customer Service Department for assistance.

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Shipping FAQ

How do I cancel my order?

If you wish to cancel your order prior to delivery, please contact us. Orders cancelled after they have been shipped will incur our standard restock fee of 10% on items coming via UPS or FedEx, and 20% for items coming via Freight Delivery.

Select items that are made to order will incur a 30% restock fee if cancellation is requested after 72 hours from the time the order is made, and are not returnable for any reason other than defect.

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