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Frequently Asked Questions
It is our goal to provide you with the highest level of customer service. If your questions are not answered in the topics below, please contact our Customer Service Department for assistance.
Ordering & Payment FAQ
Do you charge sales tax?

We are headquartered in Englewood, Colorado and only residents of Colorado pay a 7.85% sales tax. All orders shipped to addresses outside Colorado are exempt from sales tax.

What forms of payment do you accept?

We accept VISA, MasterCard, Discover and American Express credit cards through our website. We will also accept payment by money order, cashiers check or personal check. If you wish to pay via check or money order, please complete the following steps:

 

  1. Add the item(s) to your Shopping Cart online.
  2. Proceed to the checkout page, and fill in all personal information accept credit card info.
  3. Print the Checkout page with all personal info and cart summary.
  4. Mail the printed Checkout summary page, containing your name, shipping address, phone number and email address (so that we can send you an order confirmation email), along with your check, money order or cashiers check payable to "Etail Engine" to the following address:

    Etail Engine
    88 Inverness Circle East
    Suite N106
    Englewood, CO 80112

We will process your order as soon as it has been received, and will send you an email confirmation.


Need Help?
Call us toll-free
866.443.0867